---
title: About Connect | FAQs | Total Connect
description: We're Total Connect. We were born in 2020 and on a mission to provide a truly digital experience for your affordable and reliable business energy supply
---

[![TotalEnergies](https://www.connect.totalenergies.uk/hs-fs/hubfs/TotalEnergies.png?width=150&height=110&name=TotalEnergies.png "TotalEnergies")](https://www.connect.totalenergies.uk/?hsLang=en-gb)

Open main menu Close main menu

- [ACCESS MY ONLINE ACCOUNT](https://customer.connect.total.co.uk) Open the submenu 
    - [CUSTOMER ACCOUNT LOG-IN](https://customer.connect.totalenergies.uk)
    - [PARTNER/BROKER ACCOUNT LOG-IN](https://partner.connect.totalenergies.uk)

# About Connect 

 

 

## Part of TotalEnergies Gas & Power Limited 

We were born in 2020 from [TotalEnergies Gas & Power](https://www.gas-power.totalenergies.uk/) who are part of TotalEnergies - a major energy player producing and suppling fuels, natural gas and electricity in over 130 countries worldwide.

Our purpose is to provide smaller businesses with an affordable and reliable gas and electricity supply that's managed entirety online. It's business energy that just works, so you can too.

## Affordable and reliable business energy. All online 

As a TotalEnergies customer using Connect, you'll be able to manage your entire business energy supply online. That means we can reduce our costs in other areas - and pass these savings onto you.

We have a dedicated support team who are just a click away via webchat to help you with anything to do with your energy supply.

You find out more by reading our FAQs [here](https://www.connect.totalenergies.uk/faqs?hsLang=en-gb).

 

## Every bit of your energy. All in one place.

Your Connect online Account is your one stop shop to manage your business energy. We've painstakingly analysed what smaller businesses need to manage their energy supply and have created a place where you can:

- Track the status of your switch over to Connect
- See your current balance
- Leave us a meter read
- Read important documents, contracts & see any outstanding actions  
- Manage & add any additional users - such as a Facilities Manager 
- Download & view all your previous and current invoices
- Manage your Direct Debit payments 
- View & change your information
- Start your business moving process if you're relocating  
- Complete & submit a VAT declaration form

![Your Connect Online Account ](https://www.connect.totalenergies.uk/hubfs/iphoneOAM%20exmaple%20New%20Branding-1.png "Your Connect Online Account ")

![Happy couple doing their accounts sat in a couch](https://www.connect.totalenergies.uk/hubfs/Stock%20images/Happy%20couple%20doing%20their%20accounts%20sat%20in%20a%20couch.jpeg "Happy couple doing their accounts sat in a couch")

## Chat to our dedicated  Connect Team  

Our devoted support team have a wealth of experience in business energy. They're on hand to help you every step of the way. Just log in and look for the Webchat icon and start chatting. They can help you with anything to do with your online Account, including:

- Any questions with your invoices
- Help you if your moving business locations 
- Resolving any meter or supply issues 

### About 

- [About Connect & FAQs](https://www.connect.totalenergies.uk/about)
- [Emergency Essentials](https://www.connect.totalenergies.uk/emergencies)
- [Our Fuel Mix](https://www.connect.totalenergies.uk/fuel-mix-disclosure)
- [Direct Debits](https://www.connect.totalenergies.uk/direct-debit)

### Legal

- [Privacy Policy](https://www.gas-power.total.co.uk/privacy-policy)
- [Cookie Policy](https://www.gas-power.total.co.uk/cookie-policy)
- [Legal](https://www.gas-power.total.co.uk/legal)
- [Customer Data](https://www.gas-power.total.co.uk/customer-data)

### Quick Links

- [VAT Rates](https://www.connect.totalenergies.uk/vat)
- [Deemed Rates](https://www.connect.totalenergies.uk/deemed-rates)
- [Standard Variable Rates](https://www.connect.totalenergies.uk/standard-variable-rates)
- [Complaints](https://www.connect.totalenergies.uk/complaints)

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