Direct Debits

Direct Debits with TotalEnergies Connect

The vast majority of our customers are signed up to a Direct Debit payment method for many good reasons:

1. It's guaranteed

  • Get an immediate money back guarantee from your bank in the event of an error in the payment of your Direct Debit

  • You’ll get advance notice if the date or amount changes - You have the right to cancel at any time
2. It will save you money
  • If you pay with Direct Debit, you do not have to pay an admin charge of £20 + VAT per invoice
3. It gives you peace of mind and saves time
  • Never forget to pay a bill
  • No more queuing at the bank or filling in cheques
iphone DD mockup

Set up a Direct Debit now in minutes 

You have two options to do this:

1 Just one signature required? this is the easiest way - simply log onto your online Account and follow the Direct Debit option from the main menu. From here, follow the on-screen instructions.
2

More than one signature required? Download and print the PDF Direct Debit mandate form. Then email us a completed scanned version to support@connect.total.co.uk. 
Download a Direct Debit Mandate Form

We will state on your monthly invoice when we expect to take the money out of your account.  Sometimes this may happen a day or so after this date due to reasons outside of our control. 

The amount that we are debiting from your account will be detailed on your invoice, but should you feel there is a discrepancy and the money has already been taken please notify your bank for an immediate money back guarantee. You can then get in touch with our team via webchat using your online account or email us support@connect.total.co.uk

You can pay your invoice by Debit or Credit Card. Please call us on 01737 854766 to make your payment. 

You can also make payment by BACS to: 

Bank Name: HSBC Bank plc 
Account Name: Total Gas & Power Limited 
Sort Code: 40-02–50 

Account No: 81403346 
Branch: London Park Street SE1 

If paying by BACS, please ensure that you email a remittance advice to support@connect.total.co.uk. This must clearly state your Account Number , the amount paid and your Bank Account Number.  

Direct debit is the easiest way for you to pay your final bill so it is advisable to leave your direct debit active until this has been claimed. Please check the bottom of your invoice to make sure that it is the final bill.